Refund and Returns Policy

Return and Refund Policy

  1. The return window is 14 days from the delivery date.
  2. Returns can be processed on Wednesdays.
  3. Customers must ensure that they have ordered the correct goods. If in doubt please phone us on 01924 666222 or email us using contact us. The goods must be in the original unopened packaging and any seals must not have been broken or damaged. Prinktoner are not responsible for the cost of returning such goods.
  4. The customer must examine the goods on receipt and report any damages, faults, incorrectly sent goods or shortfalls within 2 working days.
  5. Accidental damage, misuse or neglect will not be acceptable as reasons for return.
  6. Manufacturers may change packaging and goods supplied might not appear identical to those shown on the website. The images on the website are for illustration purposes only and goods cannot be returned because they do not look identical to the illustrations shown.
  7. In the case of goods being faulty or incorrectly supplied by ourselves, we will replace it free of cost or a replacement is not possible will issue refund. Alternative goods may be purchased and the refund will be deducted from the cost of these goods.
  8. Goods incorrectly ordered by the customer can be returned, if in original and saleable condition, for full refund of the product cost excluding postage. In such cases, the cost of returning the goods is the responsibility of the customer.
  9. Where the description of a toner or ink cartridge indicates the number of copies that can be printed this is only included as a guide. The actual number of copies printed will vary according to conditions of use and therefore is not guaranteed.
  10. Customer must obtain Return Material Authorisation (RMA) number before returning the item, please contact only by email for obtaining RMA. We will not accept/process any returns without RMA.